# Dealership Agreement
Source: https://www.fenetresystems.com/en/dealership-agreement/

# Dealership Agreement

The FENETRE Systems dealership framework: start of status, scope of authority, order and payment structure, support, brand use, and termination.

Last updated: October 2026

## 1. Start of Dealer Status

The [dealership application form](https://www.fenetresystems.com/en/dealership/) on the site is an application ; dealer status does not arise automatically. Status begins with the review of the application, a preliminary discussion and written acceptance by the parties, and takes effect when the account is opened on the dealer portal.

## 2. Scope of Authority

- The dealer offers FENETRE Systems products to its customers in its own name and on its own account; it is not FENETRE's representative or agent.
- Territorial protection or exclusivity applies only where separately agreed in writing; the default relationship is non-exclusive.
- The dealer sets its own pricing and sales policy.

## 3. Order and Payment Structure

- Orders are placed through the smart order screen on the dealer portal, with measurements and specifications entered.
- Pricing is generated instantly; the order is taken into production once the payment/confirmation step is completed.
- Payment is made through the defined current-account arrangement, per-order bank transfer, or another agreed method.
- Production, quality control, packaging and dispatch are carried out by FENETRE; the delivery address is stated in the order.

## 4. Dealer Protection

- The dealer who first registers a quotation for a customer is protected; no quotation is made to the same customer through a second dealer and no sale is made.
- Regional enquiries received via the site, advertising or directly are referred to the dealer in that region; the manufacturer does not sell to the dealer's customer behind its back.
- At Premium tier the territory is defined by contract; a second dealer in the same territory is not opened without the existing dealer's volume and consent.
- Installation support within Istanbul and Kocaeli is an end-user service; it does not replace the dealer channel.

## 5. Support

- sample product and catalogue support,
- technical documentation, installation and measurement guides,
- production and shipment tracking, current-account and warranty management via the portal,
- training per unit and remote technical support.

## 6. Use of the Brand

For the duration of the relationship the dealer may use the FENETRE brand for promotion and sales; the logo and brand materials are used in accordance with the guide provided. The dealer may not present itself to its customers as the owner of or a partner in the brand.

## 7. Installation and After-Sales

A dealer that performs installations in its territory is itself responsible for the quality of the application; the installation may not be presented as a FENETRE service. Product-related warranty claims are passed to FENETRE via the portal; the first response to the customer is given by the dealer.

## 8. Digital Account and Confidentiality

Portal access credentials are the dealer's responsibility and are not shared with third parties. Dealer prices, discounts and portal content fall within the scope of the [Trade Secret Agreement](https://www.fenetresystems.com/en/trade-secret-agreement/).

## 9. Term, Renewal and Termination

The relationship is established for an indefinite term; either party may end it by written notice. On termination, open orders are completed, the current balance is settled, use of brand materials is stopped and portal access is ended. Termination does not affect existing orders and warranty obligations.

The Turkish version of this document is the legally binding text.