# Order & Custom Production Terms
Source: https://www.fenetresystems.com/en/order-and-custom-production-terms/

# Order & Custom Production Terms

Made-to-measure ordering: the stages that make an order final, approval responsibility, change and cancellation terms, and defect handling.

Last updated: October 2026

## 1. Stages by Which an Order Becomes Final

Because production is made to custom measurements, an order becomes final once the following stages are completed:

- Quotation: a written quotation is prepared with the product, measurements and quantities.
- Technical review: the measurements are checked for compliance with product limits and the installation conditions.
- Measurement and product approval: the final measurements and product features are confirmed in writing by the buyer.
- Payment: the payment terms stated in the quotation are completed (bank transfer, dealer balance via the portal, etc.).
- Production: the approved order card is taken onto the production line; from this point the order is considered in production.

## 2. Responsibility for Approval

The details on which production is based — net measurements, series/model, colour, mesh or fabric selection, direction of movement (right/left) and [installation type](https://www.fenetresystems.com/en/insect-screen-installation-types/) — are subject to the buyer's approval . Approval is given by submitting the order form, by e-mail correspondence, or through the order entry on the [dealer portal](https://www.fenetresystems.com/en/smart-order-screen/). Approved values are transferred to the production card exactly as confirmed.

## 3. Changes and Cancellation

Change and cancellation requests are evaluated according to the production stage:

- Before approval: all details may be changed freely.
- After approval, before production: the change is applied where possible; if material preparation has begun, the resulting cost is communicated.
- After production has started: a change of measurements or features may not be technically possible; the request is assessed separately according to the state of the product.
- After dispatch: there is no right of withdrawal for custom-made products; returns are handled only within the scope of defects or incorrect dispatch.

## 4. Distinguishing Error Cases

- Production defect: problems arising from material or workmanship are assessed under warranty; the product is repaired or remanufactured.
- Incorrect product dispatched: a product that does not match the order is replaced with the correct one following notification.
- Measurement error (caused by the buyer): incorrect provision of approved measurements does not count as a production defect; where possible an alteration is proposed, and if necessary the terms for remanufacturing are shared. How responsibility is shared is discussed on the facts of the case — there is no blanket refusal or blanket acceptance.

## 5. Lead Time

Production time starts once approval and payment are complete; the estimated window is stated in the quotation. If there is an unusual disruption to line capacity or material supply, the situation is communicated without delay.

## 6. Contact

Every stage of the order process can be followed via info@fenetresystems.com and +90 540 336 3873 ; for dealer orders the flow remains visible on the portal panel.

The Turkish version of this document is the legally binding text.