# Shipping and Delivery Tracking
Source: https://www.fenetresystems.com/en/shipping-and-delivery-tracking/

# Shipping and Delivery Tracking

Notification is issued the moment the package leaves. Every stage from tracking to delivery is on record.

## Delivery Stages

After packaging, the shipment process is followed in five defined statuses. Each status change is announced through the relevant channel.

Shipping stages, notification content and communication channel
Stage — Notification Content — Channel
Handed to Carrier — Carrier company, tracking number, estimated delivery date — SMS + Panel
At Distribution Centre — Regional distribution stage started — Panel
Out for Delivery — Delivery today. Estimated time and amount payable — SMS + Panel
Delivered — Delivery time and signature information — Panel
Delivery Failed — Reason and redelivery plan — SMS + Panel

## No Payment Surprise at the Door

The most fragile moment of delivery in this industry is payment at the door. The customer faces an unexpected payment without knowing the amount — and the package bounces back. The system calculates the [shipping fee](https://www.fenetresystems.com/en/shipping-and-logistics/) in advance and relays it to the recipient by SMS on the day it goes out for delivery. So at delivery time, both sides know exactly what will be paid.

All shipment movements are kept under digital record. Which package went out, with which carrier, with which tracking number — and to whom it was delivered. Every step can be examined retroactively. If an issue arises, it is reported instantly from the record.

## Questions About Shipment Tracking

Can the shipping fee come as a surprise to the customer?

No. The amount payable on delivery is first announced by SMS the moment the package goes out for delivery. No unexpected fee is met at delivery.

Where do I get the tracking number?

The tracking number assigned the moment the package is handed to the carrier is both recorded in the panel and relayed by SMS.

What happens to a package that cannot be delivered?

The reason for the failed delivery is recorded in the system and a redelivery plan is set up. The dealer and the recipient are informed together.

Does the same tracking apply to international shipments?

Yes. The same stage notifications run for European and neighbouring-country shipments. Customs-related delays are visible in the panel.

## See the Tracking Flow

Once you apply, the shipping notification chain is examined together in the demo.

[Request a Quote](https://www.fenetresystems.com/en/contact/) [WhatsApp](https://www.fenetresystems.com/en/whatsapp/)