Service Areas
Free survey and installation across 51 districts of Istanbul and Kocaeli; knock-down cargo all over Türkiye, door delivery worldwide.
FENETRE Systems produces all 8 product lines at its own facility in Gebze/Kocaeli. Survey, precise measuring and installation are provided free of charge across a total of 51 districts of Istanbul and Kocaeli. Addresses outside the installation area receive an installation-ready knock-down package by cargo; international orders are delivered to the door through contracted logistics.
Gebze · Production Centre
8 product lines under one roof — no intermediary from cutting to quality control.
51 Districts · Free Installation Area
Istanbul 39, Kocaeli 12 districts — survey, precise measuring and installation included.
81 Provinces · Türkiye-Wide Cargo
The knock-down package arrives ready for installation; tracking number shared at dispatch.
Worldwide · Door Delivery
To every country through contracted logistics — carrier and transit time stated in the quote.
Installation Area
Free Survey, Measuring and Installation
Across all districts of Istanbul and Kocaeli — a total of 51 districts — survey, precise measuring and installation are free; there is no district discrimination.
One Team from Survey to Service
The survey appointment is planned by phone; the team takes the precise measurement at your address and the product and mounting method are settled on site. Production runs at the Gebze facility and installation is undertaken by the same team. Measurement error is never handed off to an intermediary — the one who measures is the one who mounts.
- Free survey at your address — the team takes the precise measurement on site
- Product and mounting method are decided together at the survey
- The order is produced to measure at the Gebze facility
- Installation is done by the same team — one contact from measuring to mounting
- Post-installation adjustments are made and the warranty record is kept in the same file
Istanbul
39 districts- Adalar
- Arnavutköy
- Ataşehir
- Avcılar
- Bağcılar
- Bahçelievler
- Bakırköy
- Başakşehir
- Bayrampaşa
- Beşiktaş
- Beykoz
- Beylikdüzü
- Beyoğlu
- Büyükçekmece
- Çatalca
- Çekmeköy
- Esenler
- Esenyurt
- Eyüpsultan
- Fatih
- Gaziosmanpaşa
- Güngören
- Kadıköy
- Kağıthane
- Kartal
- Küçükçekmece
- Maltepe
- Pendik
- Sancaktepe
- Sarıyer
- Silivri
- Sultanbeyli
- Sultangazi
- Şile
- Şişli
- Tuzla
- Ümraniye
- Üsküdar
- Zeytinburnu
Kocaeli
12 districts- Başiskele
- Çayırova
- Darıca
- Derince
- Dilovası
- Gebze
- Gölcük
- İzmit
- Kandıra
- Karamürsel
- Kartepe
- Körfez
Survey appointments are planned within working hours: Mon–Fri 08:00–18:00 · Sat 10:00–18:00 · Sun 10:00–15:00. Links from the list are added as district-based detail pages are published.
Production Centre: Cumhuriyet, 2233. Sk. No:4/A, 41400 Gebze/Kocaeli. Survey and installation appointments are planned from the facility.
All of Türkiye
Knock-Down Shipment to 81 Provinces
An installation-ready knock-down package is sent to addresses outside the installation area. Profiles arrive cut to measure with complete connection parts and the installation guide; the tracking number is shared the moment it ships.
Shipping and Logistics
How carrier choice, package volume and delivery options are determined.
Packaging
The standard by which profiles, mesh and fabric are shipped protected from breakage and moisture.
Installation and Application Terms
Outside the area, who performs the installation and with what support.
Europe and the World
Door Delivery to Every Country
Countries regularly shipped to through the contracted logistics network. For addresses outside the list, the carrier and transit time are also settled at the quote stage.
- DEGermany
- NLNetherlands
- FRFrance
- BEBelgium
- ATAustria
- CHSwitzerland
- ITItaly
- ESSpain
- and other countries
For Companies Seeking a Manufacturer
Dealers, installers and project companies receive the product knock-down and ready for installation. Measurements and specifications are entered through FENETRE’s ERP infrastructure; production, quality control, packaging and door delivery run from a single centre. Every step from order to dispatch leaves a written trace — a working discipline most manufacturers in Türkiye do not have.
Process
How Does Ordering Work by Region?
The moment the location arrives, the service model is settled; quote, production and delivery follow the same discipline in every region.
- 01
Location and Measurements Relayed
Address, product group and approximate dimensions arrive via form or WhatsApp; inside the installation area the team finalises the precise measurement at the survey.
- 02
Quote Finalised
Depending on the region, the installation, cargo or export model is selected; the quote including carrier and transit time is shared in writing within 48 hours.
- 03
Made-to-Measure Production
Produced to the confirmed measurements at the Gebze facility; passes quality control before packaging.
- 04
Installation or Dispatch
Inside the installation area the team installs on site by appointment; to other addresses the knock-down package is dispatched with a tracking number.
Questions
Region and Delivery Questions
The most asked about installation scope, cargo and international shipment.
Are survey, measuring and installation charged?
My district is not on the list — can I still get service?
How is installation done outside the installation area?
How do I order for international delivery?
Who covers customs and shipping costs?
Is sample shipment available?
Share Your Region — the Plan Becomes Clear
Once the address and measurements are shared, the installation, cargo or export model — together with carrier and transit time — is notified in writing within 48 hours.
