Warranty and Spare Parts Request
Submitted in a single form with the product code. The request is assessed together with the production file.
How It Works
- A request is opened with the product code on the product label or invoice.
- The request is assessed together with the production file; the outcome is reported in writing.
- Parts within warranty coverage are shipped free of charge; for out-of-scope requests the price is shared in advance.
Coverage, periods and conditions are set out on the Warranty and Spare Parts Supply page.
Including the product code and a short description of the problem in the message speeds up the assessment.
Phone in Emergencies
If the production line or installation has stopped, call us; the record is still completed through the form.
