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FENETRE Systems — Insect Screen and Pleated Blind Systems

Installation & Application Terms

Who installs, survey and preparation duties, scope of additional work, and the delivery, inspection, and defect-notification process.

Last updated: October 2026

1. Who Carries Out the Installation

The product is installed in one of three ways; which applies is stated clearly at the time of order:

  • FENETRE team: installation support within Istanbul and Kocaeli is free of charge and scheduled by appointment.
  • Dealer: installation is carried out by the dealer's own team or a contracted fitter; this is the dealer's service and is not offered as a direct FENETRE service.
  • Independent fitter: an installer chosen by the buyer; an installation guide and, where required, remote technical support is provided.

2. Survey, Measurement and Preparation

  • Before installation, the frame type, direction of opening and suitability of the mounting surface are checked; the measurement method is documented according to the installation type.
  • Access to the installation area, clearing the working plane and preparing an environment suitable for power supply and work safety are the responsibility of the premises.
  • An unsuitable surface (loose plaster, moisture damage, unsuitable joinery) is reported before installation; where necessary the installation is postponed until the condition is corrected.

3. Out of Scope and Additional Work

The following work is not part of standard installation and is agreed separately where required:

  • removal and disposal of the old product,
  • additional profiles, cladding or joinery alterations,
  • applications requiring platforms, scaffolding or high-access equipment,
  • electrical installation or wall construction work.

4. Inspection, Handover and Defect Notification

At the end of installation the product is operated together with the buyer; open-close and movement checks are performed. The work is completed with a handover record or written approval.

If a problem attributable to installation is noticed, it is reported with photographs to info@fenetresystems.com or +90 540 336 3873; defects in installations carried out by FENETRE are corrected free of charge. For dealer installations the process runs through the dealer, while product issues covered by warranty are again handled through FENETRE.

5. Remote Support

Buyers who install their own products receive an installation guide, technical documentation prepared for the installation type and, where needed, video support.

If you are a fitter, you can join the registered installer partner network via the Become an Installer application; the regional directory is on the Installers page.

The Turkish version of this document is the legally binding text.