Warranty & Service Management

The Fenetre Systems Warranty & Service Management module enables professional management of after-sales processes. The moment an order is delivered, the warranty period for each product is automatically started by the system and the end date is recorded on the customer card. When a warranty expiry approaches, the dealer, customer or technician receives an automatic notification, enabling proactive service planning.

Service requests are opened through the system; each request includes customer information, product details, fault description and estimated resolution date. Open service requests are listed by priority, and the assigned team or technician can follow up. Completed services are automatically closed and added to the customer's service history. This structure improves customer satisfaction and makes it easier for dealers to fulfil their warranty commitments.

Feature	Description
Auto Warranty Start	Warranty period opens automatically on delivery
Expiry Notification	Alert 30 and 7 days before warranty end date
Service Request Creation	Product, fault type and priority assignment
Service Assignment	Technician or team assignment and tracking
Customer Service History	All service movements in chronological order
Reporting	Fault type, product and region-based service reports

Who can use this module?

Dealers — To manage warranty commitments given to their customers
Sub-Dealers — To track warranty processes of their own sales
Installation Teams — To view and complete service requests
Customers — To track the status of their own service requests
Partners — For corporate after-sales support management