Shipping and Delivery Tracking
Notification is issued the moment the package leaves. Every stage from tracking to delivery is on record.
Delivery Stages
After packaging, the shipment process is followed in five defined statuses. Each status change is announced through the relevant channel.
| Stage | Notification Content | Channel |
|---|---|---|
| Handed to Carrier | Carrier company, tracking number, estimated delivery date | SMS + Panel |
| At Distribution Centre | Regional distribution stage started | Panel |
| Out for Delivery | Delivery today. Estimated time and amount payable | SMS + Panel |
| Delivered | Delivery time and signature information | Panel |
| Delivery Failed | Reason and redelivery plan | SMS + Panel |
No Payment Surprise at the Door
The most fragile moment of delivery in this industry is payment at the door. The customer faces an unexpected payment without knowing the amount — and the package bounces back. The system calculates the shipping fee in advance and relays it to the recipient by SMS on the day it goes out for delivery. So at delivery time, both sides know exactly what will be paid.
All shipment movements are kept under digital record. Which package went out, with which carrier, with which tracking number — and to whom it was delivered. Every step can be examined retroactively. If an issue arises, it is reported instantly from the record.
Questions About Shipment Tracking
Can the shipping fee come as a surprise to the customer?
Where do I get the tracking number?
What happens to a package that cannot be delivered?
Does the same tracking apply to international shipments?
See the Tracking Flow
Once you apply, the shipping notification chain is examined together in the demo.
